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Getting started

Getting started with FlatWiseSign in, find your way around the menu and see what you can do in your building.Setting up your new buildingSix short steps take a new building from empty to ready for the first bills. You can stop and come back any time.Your profile, language and night modeAdd a photo, choose Bangla or English and switch between day and night.Roles and who can see whatFlatWise has 17 roles. Each person sees only what their role needs.

Building and people

Adding flatsCreate every flat in one go, add one by one, or paste a list from Excel.Adding owners and tenantsRecord who owns and who lives in each flat, and give them a sign-in if they should use FlatWise.Building details and letting a flatKeep the name and address right, because they print on every bill, notice and receipt. Offer vacant flats to let with the owner's approval.Managing many buildings as an agencyOne sign-in for all the buildings your agency runs, with occupancy side by side.My flatSee your flat, the people in it and the things only you can do as the owner.

Money

Setting up service chargesA flat's monthly bill is the total of the active charges. Set them once and every invoice follows.Paying your service charge and getting a receiptSee your bills, tell the treasurer you paid, and keep the receipt.Creating the monthly invoicesOne button creates a bill for every flat for the month. Pressing it twice never creates duplicates.Checking and recording paymentsConfirm what residents say they paid, or record a payment yourself. Each confirmed payment gets a receipt and goes to the ledger.Dues and remindersSee who owes what, how late it is, and send polite reminders by SMS.Cash desk: taking cash with proofEvery taka of cash is confirmed by the person who paid, counted as custody, then handed to the treasurer.Expenses and approvalsRecord what the building spends, get the right people to approve it, and mark it paid.Ledger basics: how the books workEvery payment, expense and purchase is written once, balanced, and never edited. This is what makes the figures trustworthy.Budget and assetsPlan what each category may spend, compare with real spending, and keep a register of lifts, generators and other assets.Online payment gatewayLet owners and tenants pay service charge online. Confirmed payments arrive in the ledger by themselves.

Staff, agencies and tenants

Staff register and the National ID vaultKeep every person who works for the building in one list, with their pay, and store National ID numbers safely.Payroll and Eid bonusPrepare a monthly salary sheet, add the Eid bonus, get it approved by a second person, pay, and send payslips by SMS.Agency staff, duty roster and agency billsPlan who guards and cleans each shift, record who came, and check the agency's monthly bill against real attendance.Onboarding a new tenantThe tenant fills their own form from an SMS link, a person checks the documents, then the police pack is printed.The police (DMP) tenant packPrint one tidy pack with the flat, owner, tenant, family, references and attached documents for Dhaka Metropolitan Police.

Notices and messages

Notices and read proofPublish a notice once and see exactly who has read it and who has not.Policies that everyone acceptsHouse rules with versions. When you publish a new version, everyone must read and accept it again.SMS and email creditsReminders, notices, OTP codes and payslips use one credit per message. Keep a balance so they are never lost.

Daily life in the building

Raising a service requestReport a problem, follow it until it is fixed and rate the fix.Visitor gate for guardsRecord who comes in, ask the resident, and mark visitors in and out.Handling requests and the SLA clockAssign each request, fix it before its deadline and close it with the resident's confirmation.Visitors: approve, pre-approve and regular helpersApprove guests from your phone, give expected guests a code, and let your regular helpers in without asking.Committee members and meetingsKeep who serves and until when, and record each meeting's agenda, attendance, minutes and decisions.Booking the community hallSee free days, request a slot, and pay once the committee approves.Committee votesPut a proposal to the committee, let each member vote once, and lock the result.Running the hall: approvals, fees and handoverApprove requests, set fees and rules, close dates, issue the permit and settle the deposit.Parking and vehiclesParking goes with the flat. Register vehicles, hand out slots and check a plate at the gate.Rental records between owner and tenantA private space for the agreement, monthly rent, repair issues and follow-ups. Neither the admin nor the committee can see inside.

Reports and records

Reports for the committee meetingCollection, dues, spending and cash on one screen each, ready to show at the meeting.The activity logA permanent record of important actions: who did what, and when.

Your data and privacy

Exporting your dataYour data is yours. Download any list as a CSV, or the whole building as one ZIP.Your privacy and deleting your accountAsk FlatWise to erase your personal details. The building's books stay correct.When a tenant moves out: what happens to their dataThe sign-in stops at once, the history stays, and personal contact details are removed after the retention period.

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Help center · FlatWise