Last updated 2026-10-25
These terms are the agreement between [COMPANY LEGAL NAME] ("FlatWise", "we") and the building committee, agency or person that signs up for FlatWise ("you"). By creating an account or using FlatWise you accept them.
FlatWise is operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS, CITY, BANGLADESH]. Trade licence: [TRADE LICENCE NUMBER]. BIN/TIN: [BIN / TIN]. Write to us at [SUPPORT EMAIL].
FlatWise is software for running a building: service charge bills and receipts, cash records, expenses and a ledger, notices, staff and payroll records, tenant onboarding, visitors, parking, hall booking and more. Which parts you can use depends on your plan.
FlatWise is a tool. It does not file anything with the police or any authority for you, and it is not accounting, tax or legal advice.
The person who signs up becomes the property admin and is responsible for who else is given access and which role they get. Each sign-in belongs to one person. Do not share passwords. Tell us at once if you think an account was misused.
You confirm that you may act for the building, committee or agency you register.
New buildings get a free trial of 30 days with all features of the chosen plan. No card is needed. Prices depend on the plan and the size of the building and are shown on the pricing page in BDT. Prices may include a one-time setup fee. Yearly billing charges ten months for twelve. VAT is added where it applies.
SMS and email credits are prepaid per building. When credit runs out, messages fail visibly until you top up. If an invoice is overdue we may suspend the account after notice.
Refunds and cancellation are described in the Refund and Cancellation Policy.
FlatWise does not hold or move your building's money. Residents pay the committee's own bKash, Nagad, bank or gateway merchant account. FlatWise records and reconciles what was paid. Online payments pass through the payment provider you connect, under that provider's terms.
The building's records belong to the building. We process them to provide the service, following our Privacy Policy. You can export your data at any time and ask us to erase personal data. You are responsible for having the right to enter people's details, for example telling residents that their details are recorded.
Do not use FlatWise to break the law, to harass people, to enter false records, to send spam, to probe or attack the service, or to access another building's data. We may suspend access that puts others or the service at risk.
We work to keep FlatWise available and back up your data regularly, but we do not promise it will never be interrupted. Support hours and contact details are on the Help page.
You may stop using FlatWise at any time. Before you leave, export your data. We may end or suspend the service for serious breach of these terms or non-payment, with notice where we can. After the end, we keep or delete data as the Privacy Policy says.
FlatWise is provided as it is. To the extent the law allows, we are not liable for indirect loss or loss of profit, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that the law does not allow to be limited. [LAWYER TO CONFIRM THIS CLAUSE]
These terms follow the laws of Bangladesh. We will first try to settle any dispute by talking. If that fails, the courts of [CITY] courts, Bangladesh decide.
We may update these terms. For a material change we will tell the property admin by email or in the app before it applies. Using FlatWise after that means you accept the new terms.
Other policies: Privacy Policy · Refunds and cancellation
