Last updated 2026-10-25
This policy says how to cancel FlatWise and when you get money back. It applies to everything you buy from [COMPANY LEGAL NAME].
The first 30 days are free and need no card. If you do not subscribe, the account stays readable for a short time so you can export your data, then it is closed.
You can cancel at any time by writing to [SUPPORT EMAIL] from the property admin's email, or from the app where available. Monthly plans end at the end of the month already paid. Yearly plans end at the end of the paid year.
Monthly fees are not refunded for a month that has started. For a yearly plan we refund the unused full months if you cancel within [REFUND WINDOW, for example 14 days] of the first payment. After that the year is not refunded. [OWNER TO DECIDE AND LAWYER TO CONFIRM]
The one-time setup fee is not refunded once setup has been done. SMS and email credits that you bought are not refunded, but they do not expire while your account is open. [OWNER TO CONFIRM CREDIT EXPIRY]
If we charge you twice or the wrong amount, we correct it by refund or credit note. If a payment fails at the gateway and money left your account, the payment provider returns it under its own rules. If service was unavailable for a long period because of us, write to us and we will consider a fair credit.
Approved refunds are paid by the same method you used, or by bank transfer, within [REFUND DAYS, for example 10] working days. We issue a credit note for any VAT that applies.
Service charge, rent and hall fees that residents pay go to the building's committee or owner, not to FlatWise. Ask the committee about refunds of those amounts. FlatWise only records them.
Write to [SUPPORT EMAIL] with the building name and invoice number. We reply within [REPLY TIME, for example 3 working days]. Governing law and courts are in the Terms of Service ([CITY] courts, Bangladesh).
Other policies: Terms of Service · Privacy Policy
