Questions

Questions and answers

Short answers. If yours is missing, ask us.

Is FlatWise only for big buildings?

No. It fits a 10-flat building and a 200-flat tower. You pay per building, by size band.

Does FlatWise hold our money?

No. Payments go directly to your committee’s bKash, Nagad or bank account. FlatWise records and verifies them.

Is the whole product in Bangla?

Yes. Every screen, SMS and notice works in Bangla and English, and each person picks their own language.

Can our caretaker use it on a cheap phone?

Yes. The caretaker screen has large buttons, uses little data and always shows what is still waiting to sync.

How safe is our data?

Each building’s data is kept separate. NID numbers are encrypted and every view is logged. You can export your data any time.

How does the free trial work?

You get 30 days with the features of your chosen plan. No card is needed. After the trial you pick a plan or stop.

Does FlatWise submit the DMP tenant form to the police?

No. FlatWise prepares and tracks the pack. A person always submits it, and you upload the acknowledgement.

Can an agency manage many buildings?

Yes. One login shows every building, with reports across the portfolio and one invoice.

How do I get my data out?

Any time. Every list has an Export CSV button, and the property admin, agency manager or president can download the whole building as one ZIP of spreadsheet files from Data export.

What happens when the 30-day trial ends?

You choose a plan and pay, or you stop. If you stop, your data stays readable for a short time so you can export it, then the account is closed.

Can residents pay online?

Yes, on plans that include the payment gateway: bKash, Nagad or card, straight into your committee's own merchant account. Residents can also send a bKash, Nagad or bank payment and the treasurer confirms it.

Do you use cookies or tracking?

No advertising, analytics or tracking cookies. We keep only what the site needs to work: your sign-in, your language and your day or night choice. That is why there is no cookie banner.

Can I change plan later?

Yes. Move up when you need more features. Price changes apply from your next invoice.

What if a person leaves the building or asks us to delete their data?

A tenant's sign-in stops when you move them out. Anyone can ask FlatWise to erase their personal details from their profile. Invoices and the ledger stay, with no name on them, so your books remain correct.

Do you help us get started?

Yes. A setup wizard walks a new building through the first steps, the Help center has a short guide for every screen in English and Bangla, and our team answers by email and phone.

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Questions and answers · FlatWise